BCAA is hiring for a regular, full-time lube technician who would be responsible for the successful completion of each work order assigned to them while ensuring member/customer satisfaction. The lube technician will also be responsible for the continuous improvement of their quality of work including their customer handling skills. The lube technician, with guidance and training from the manager automotive technical services, is responsible for proper diagnosis and repair of vehicles assigned by management.
As part of a dual (combined) auto service centre/service location based in White Rock, BC, this position maintains general knowledge of products and services for automotive services and membership/insurance products in order to ensure a seamless customer experience throughout the combined ASC/Service Location.
Properly complete the services and/or repairs with high quality in a timely manner to help deliver exceptional customer service
Services include oil and tire changes and basic automotive repairs, as assigned by management
Assist all other technicians in the shop as needed
Achieve productivity goals as assigned by BCAA
Maintain a high level of member/customer service at the facility, leading to a high level of “measured” member/customer satisfaction
Ensure that all equipment is in proper and safe working condition. Maintain an overall safe work environment for all team members and in compliance with Worksafe BC standards. Alert management of any unsafe conditions immediately
Complete any automotive training requested by BCAA
Ensure compliance with all environmental requirements and BCAA programs that meet or exceed governmental required standards
Maintain a clean and safe working environment
Adhere to all applicable safety standards along with all operational policies and procedures.
Communicate on a regular basis with service advisors regarding any changes in work status and/or completion status of vehicles
Communicate with estimator on repairs required
Other duties as assigned as operationally necessary
Education: High School Diploma – Grade 12. Completion of an Automotive Foundation program is preferred.
Experience: Minimum of six months of technical training and experience within an automotive repair facility.
Physical Requirements: Ability to lift 70 lbs, bend, reach, walk and stand for long periods of time
Proven interpersonal ability and communication skills with members/customers, internal team members, and suppliers
Ability to professionally represent the BCAA brand to all stakeholders
Highly motivated to provide exceptional member/customer experience
Ability to multitask in a fast paced environment and meet tight timelines
Ability to work varied hours including weekends
Proven analytical, problem solving, troubleshooting and decision-making skills
Demonstrated MS Outlook and Internet browser
Proven track record of a continuous improvement mindset
A satisfactory BC Driver License Class 7 or better
Must pass a criminal background check.
At BCAA, we offer competitive compensation packages and excellent career advancement opportunities. To find out more, ask the hiring managers during your interview.
PLEASE NOTE THAT THIS JOB POSTING WILL REMAIN OPEN UNTIL THE POSITION IS FILLED.